Terms and Conditions for Thicket Blooms
Welcome to Thicket Blooms. These Terms and Conditions govern your use of our website and the services we provide. By accessing or using our online platform, you agree to be bound by these terms. Please read them carefully.
1. Services Overview
Thicket Blooms offers a range of floral services, including fresh cut flower arrangements, bespoke wedding flowers, corporate floral installations, plant sales and styling, floral workshops, and same-day local delivery within our specified service area.
2. Ordering and Payments
- All orders placed through our site are subject to availability and acceptance.
- Prices displayed on our site are in GBP and are inclusive of VAT where applicable, unless otherwise stated.
- Payment must be made in full at the time of placing an order. We accept major credit and debit cards as indicated on our payment page.
- For bespoke wedding and large corporate installations, a non-refundable deposit may be required, with the full balance due by a specified date prior to the event.
3. Delivery Policy
- We offer same-day local delivery for orders placed by a specific cut-off time, as detailed on our delivery information page.
- Delivery charges vary depending on the delivery location and will be clearly communicated during the checkout process.
- It is the customer's responsibility to provide accurate delivery information. Thicket Blooms cannot be held responsible for failed deliveries due to incorrect or incomplete addresses.
- If the recipient is not available at the time of delivery, we will attempt to leave the flowers in a safe, shaded spot, or with a neighbour. If this is not possible, we will leave a delivery card and the item may be returned to our studio for collection or redelivery (additional charges may apply).
4. Cancellations and Refunds
- Cancellations for standard floral arrangements must be made at least 24 hours prior to the scheduled delivery or collection time for a full refund.
- Cancellations for bespoke wedding flowers, corporate installations, or workshops are subject to specific terms outlined in your individual contract or booking confirmation.
- Due to the perishable nature of our products, we do not offer refunds or exchanges unless the product received is damaged or incorrect. Any issues must be reported within 24 hours of receipt with photographic evidence.
5. Product Variation
As floral products are seasonal and natural, designs may vary slightly from images shown on our site. We reserve the right to substitute flowers or foliage with varieties of equal or greater value, maintaining the overall style and colour palette of the product ordered.
6. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and floral designs, is the property of Thicket Blooms and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or transmit any content without our prior written permission.
7. Limitation of Liability
Thicket Blooms will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our services.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact Information
Thicket Blooms
14 Beechwood Drive,
Hampstead,
London, NW3 1TL,
United Kingdom
For any questions regarding these Terms and Conditions, please contact us.